Last updated: December 17, 2025

Shangri is a brand operated by Infiniyo (OPC) Private Limited.

We understand that jewellery is a personal purchase, and your trust matters to us. This policy explains how returns, replacements, and refunds are handled to ensure fairness, hygiene, and transparency for everyone.

✅ When Are Returns or Replacements Accepted?

We accept returns or replacements only in the following cases:

• You received a damaged product

• You received a defective product

• You received an incorrect item (different from what you ordered)

📌 The issue must be reported within 48 hours of delivery.

❌ Items Not Eligible for Return or Replacement

To maintain hygiene and product integrity, the following are not eligible:

• Earrings (studs, hoops, drops, etc.)

• Products that are worn, used, or tampered with

• Products damaged due to misuse, improper storage, or normal wear & tear

• Orders placed during sales, discounts, or promotional offers (unless damaged or incorrect)

• Free gifts or promotional items

• Customised or altered products (if applicable)

🕒 How to Request a Return or Replacement

To initiate a request:

1. Email us at contact@shangri.in within 48 hours of delivery

2. Share:

   • Order ID

   • Clear images or videos showing the issue

   • A brief description of the concern

3. Our team will review your request and respond within 1–2 business days

Requests raised after 48 hours may not be accepted.

🚚 Pickup & Return Process

• Once approved, we will arrange a reverse pickup through our logistics partners (via iThink Logistics), where serviceable.

• If reverse pickup is unavailable in your area, you may be requested to self-ship the product.

• Products must be returned in:

  • Original condition

  • Original packaging, box/pouch, and tags

  • Secure packaging to prevent transit damage

   

🔁 Replacement Policy

• Replacements are offered subject to stock availability.

• If the same product is unavailable, you may choose:

  • A replacement of equal value, or

  • Store Credit for future purchases

   

💎 Refund & Store Credit Policy

Prepaid Orders (Online Payments)

• Approved refunds may be processed to the original payment method, or

• Issued as Store Credit for faster processing and added benefits

✨ Why choose Store Credit?

• Faster resolution

• No bank delays

• Usable anytime on shangri.in

• May include exclusive offers

Cash on Delivery (COD) Orders

• Refunds for COD orders are issued only as Store Credit

• Bank transfers are not supported for COD refunds

• Store credit does not expire and can be redeemed on future purchases

Refund Timeline

• Store credit is issued within 3–5 business days after quality inspection

• Refunds to original payment methods (prepaid orders) are initiated within 5–7 business days after inspection

📦 Quality Check & Final Approval

All returned products undergo a strict quality inspection upon receipt.

Shangri reserves the right to reject returns or replacements if products do not meet eligibility conditions.

🚫 Return to Origin (RTO)

If an order is returned due to:

• Incorrect address

• Customer unavailability

• Refusal to accept delivery

We may:

• Re-ship the order after applicable shipping charges, or

• Issue store credit after deducting shipping and handling costs

❤️ Our Fair-Use Promise

We aim to make returns simple and fair.

However, excessive or repeated misuse of the return policy may result in restricted service at our discretion.

📞 Need Assistance?

For any return, replacement, or refund queries, contact us:

Shangri

(Operated by Infiniyo (OPC) Private Limited)

📧 Email: contact@shangri.in

📞 Phone: +91 9667756626