Last updated: December 17, 2025

Shangri is a brand operated by Infiniyo (OPC) Private Limited (“we”, “us”, “our”).

Your trust matters deeply to us, and we are committed to protecting your personal information with care, transparency, and responsibility.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit, interact with, or make a purchase from shangri.in (the “Services”).

Shangri is powered by Shopify, which provides us with the secure e-commerce platform that enables our Services.

By using our website or Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

To provide you with a seamless and personalised shopping experience, we may collect the following types of information:

🧾 Personal & Contact Information

• Name

• Email address

• Phone number

• Billing and shipping address

💳 Payment Information

• Payment method details and transaction confirmations

  (All online payments are processed securely via Razorpay. We do not store your card or bank details.)

🛍 Order & Transaction Information

• Products viewed, added to cart, wishlisted, purchased, returned, or exchanged

• Order history and transaction details

💬 Communication Information

• Messages, emails, or queries you send to us

• Customer support interactions

💻 Device & Usage Information

• IP address

• Browser type

• Device identifiers

• Pages visited and interactions with our website

How We Collect Information

We collect information in the following ways:

• Directly from you when you place an order, create an account, or contact us

• Automatically through cookies and similar technologies when you browse our website

• From service providers who help us operate our business

• From third-party partners, where permitted by law

How We Use Your Information

We use your personal information to:

✨ Provide & Improve Our Services

• Process payments and orders

• Arrange shipping and delivery through logistics partners

• Manage returns, refunds, and store credit

• Create and maintain your account

• Personalise your shopping experience

📣 Communication & Marketing

• Send order confirmations, shipping updates, and service messages

• Share promotional offers, new launches, or updates via email, SMS, or WhatsApp (where permitted and based on your consent)

You may opt out of promotional communications at any time.

🔒 Security & Fraud Prevention

• Protect your account and transactions

• Detect and prevent fraudulent or unauthorised activity

⚖ Legal & Compliance

• Comply with applicable laws and regulations

• Respond to lawful requests from authorities

• Enforce our policies and terms

Sharing of Information

We may share your information only when necessary and responsibly, including with:

• Shopify, which hosts and powers our online store

• Razorpay, for secure payment processing

• iThink Logistics and associated courier partners, to deliver your orders

• Marketing & analytics partners, such as Google and Meta (Facebook & Instagram)

• Service providers assisting with IT, customer support, and operations

• Legal authorities, when required by law

All third parties process information in accordance with their own privacy policies and applicable laws.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality

• Understand website usage

• Improve performance and user experience

• Support marketing and analytics efforts

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

Children’s Privacy

Our Services are not intended for use by children.

We do not knowingly collect personal information from individuals under the age of majority.

Data Security & Retention

We take reasonable measures to protect your personal information.

However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal data only as long as necessary to fulfil the purposes described in this policy or as required by law.

India-Specific Privacy Rights (DPDP Act, 2023)

If you are a resident of India, your personal data is processed in accordance with the Digital Personal Data Protection Act, 2023.

You have the right to:

• Access your personal data

• Request correction or erasure

• Withdraw consent where applicable

• Raise a grievance regarding data processing

Your Rights & Choices

Depending on your location, you may have the right to:

• Access or correct your personal information

• Request deletion of your data

• Opt out of marketing communications

• Request data portability (where applicable)

We may verify your identity before fulfilling requests and will respond within legally prescribed timelines.

International Data Transfers

Your information may be stored or processed outside India.

Where required, we rely on lawful data transfer mechanisms such as Standard Contractual Clauses.

Grievance Officer

For privacy-related concerns or grievances, you may contact our Grievance Officer:

Name: Iti Nigam

📞 Phone: +91 9667756626

📧 Email: contact@shangri.in

Address:

1201, 12th Floor, Next to Mahagun Mascot Gate 1,

Tower B, Divyansh Fabio, Crossing Republik,

Ghaziabad, UP – 201016, India

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised “Last updated” date.

Contact Us

For questions about this Privacy Policy or your personal data:

Shangri

(Operated by Infiniyo (OPC) Private Limited)

📧 Email: contact@shangri.in

📞 Phone: +91 9667756626