We want you to be completely satisfied with your purchase from Shangri.

🔄 Eligible Returns & Replacements

You can request a return or replacement within 7 days of delivery if:

• The jewellery arrived damaged

• You received the wrong product

• There are missing items

• Major defects in craftsmanship

❌ Non-returnable items

For hygiene and safety reasons, we DO NOT accept returns for:

• Used or worn jewellery

• Earrings (post usage risk)

• Nose pins

• Items bought under clearance / final sale

• Customised or personalised products

📦 Return Conditions

Products must be:

• Unused and unworn

• In original packaging

• With all accessories, invoice & tags

🎥 Mandatory Condition: Unboxing Video

To support replacement claims, customers MUST provide:

• A clear unboxing video

• Showing package opening, product condition and label

This helps us process your replacement smoothly.

🛠 How to Request a Return

1. Email support@shangri.in with your Order ID

2. Attach unboxing video + product photos

3. Our team will review and confirm pickup

4. Courier pick-up will be arranged from your address

💰 Refund Process

Refunds are processed via:

• Original payment mode

• Store credit wallet (optional — faster)

Processing time: 3–7 working days after product inspection.