Last updated: December 17, 2025

Shangri is a brand operated by Infiniyo (OPC) Private Limited.

At Shangri, every jewellery piece is packed with love, care, and premium materials to ensure it reaches you safely. We work with trusted logistics partners to provide timely and reliable delivery across India.

📦 Order Processing Time

• All orders are processed and handed over to the courier within 24 hours after successful payment confirmation.

• Orders placed after 5:00 PM, on Sundays, or on public holidays are processed on the next working day.

• Each order is carefully packed using:

  • Bubble wrap and protective cushioning

  • Premium jewellery pouches or boxes

  • Tamper-proof outer packaging to prevent damage during transit

   

🚚 Shipping Partners

We ship orders across India using iThink Logistics, a logistics technology platform that connects us with reliable courier partners such as Delhivery, Blue Dart, DTDC, XpressBees, and others.

Courier selection is automated based on serviceability, delivery speed, and location to ensure the best delivery experience.

⏱️ Estimated Delivery Timelines

Delivery timelines vary based on destination and courier availability.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, regional restrictions, or other factors beyond our control.

💸 Shipping Charges

• Free Shipping on orders above ₹999

• A minimal shipping fee applies to orders below ₹999

• Shipping charges (if applicable) are automatically calculated and displayed at checkout before payment

🔎 Shipping Confirmation & Tracking

Once your order is dispatched, you will receive shipment details via email/SMS/WhatsApp, including:

• Tracking link

• Estimated delivery date

• Courier tracking information

You may track your order using the provided tracking link at any time.

❌ Failed Delivery Attempts & RTO

If delivery fails due to:

• Incorrect or incomplete address

• Customer unavailability

• Phone number unreachable or switched off

Courier partners typically attempt delivery 2–3 times.

If the order is returned to us after multiple failed attempts (Return to Origin – RTO):

• Re-shipping charges may apply, or

• The order may be processed as per our Return & Refund Policy

❤️ Our Packaging Promise

Every Shangri order includes:

• Premium jewellery boxes or pouches

• Tamper-proof packaging

• Gift-safe presentation suitable for special occasions

✨ At Shangri, every order is packed like a gift — because it truly is.

🚫 International Shipping

Currently, Shangri ships only within India.

International shipping is not available at this time.

📞 Contact Information

For shipping-related queries, please contact:

Shangri

(Operated by Infiniyo (OPC) Private Limited)

📧 Email: contact@shangri.in

📞 Phone: +91 9667756626